Privacy Policy

1. Overview

Furnace Repair SLC respects your privacy. This policy explains what information we collect, why we collect it, and how we use it. We do not sell, rent, or trade your personal information to any third party.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We collect only the information needed to schedule and complete your service. This includes:

• Your name and service address
• Your phone number and email address
• A description of the furnace issue you report to us
• Payment information processed at the time of service

We do not collect sensitive personal data such as Social Security numbers, government IDs, or financial account details beyond what is required to process a payment at point of service.

3. How We Use Your Information

We use the information you provide solely for the following purposes:

• Scheduling and confirming service appointments
• Communicating with you about your repair or maintenance visit
• Processing payment for completed services
• Following up on warranty claims related to completed repairs
• Sending service reminders if you opt in

We do not use your information for targeted advertising or share it with marketing partners.

4. Information Sharing

We do not sell or share your personal information with third parties except in the following limited circumstances:

• With payment processors to complete a transaction — these providers are bound by their own privacy and security standards
• When required by law, court order, or government authority
• To protect the rights, safety, or property of Furnace Repair SLC or others

5. Website and Cookies

Our website may collect basic analytics data such as pages visited, time on page, and browser type through tools like Google Analytics. This data is aggregated and anonymous — it cannot be used to identify you personally.

We use cookies to improve website performance and user experience. You can disable cookies through your browser settings at any time. Disabling cookies will not affect your ability to use our services.

6. Data Retention

We retain your service records for up to three years to support warranty claims and repeat service history. After that period, records are securely deleted unless required by law to be retained longer.

7. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or disclosure. Payment information is handled through secure, PCI-compliant processors and is never stored on our systems.

No method of data transmission over the internet is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Request that we delete your personal information, subject to any legal retention requirements
• Opt out of service reminder communications at any time

To exercise any of these rights, contact us using the details at the bottom of this page.

9. Third-Party Links

Our website may contain links to third-party websites such as Google Maps or Google Reviews. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time. The most current version will always be available on this page with the date of the last update. Continued use of our services after changes are posted constitutes acceptance of the updated policy.